FAQ & Delivery

What does 'Pre-Order' mean? 

Available on pre-order means we don't currently have stock in hand, but you can still place your order. We've sourced the item from our supplier and are awaiting delivery. Please note that while uncommon, manufacturing or shipping delays from our suppliers can occur and are beyond our control.

Delivery

We offer standard and express postal delivery options to suit your needs. Cut-off Time: Orders placed before 12pm, Monday to Friday, are dispatched the same day.

For orders with age-restricted items, we must receive your ID by 12pm for same-day dispatch.

Please note: While we aim to meet these timeframes, unforeseen circumstances such as stock availability or courier delays may occasionally affect delivery times.

We do not ship to the US or Canada.

Age Restricted Items

Orders containing age-restricted items require ID verification before dispatch. Please email a clear photo of your passport or driving licence to sales@silco.co.uk before 12pm for same-day dispatch. Your ID is used for one-time verification only and is permanently deleted after confirmation. We do not retain copies of your identification.

Cancellation/Returns Policy

If you wish to cancel or amend your order please contacts us immediately, if the order has already been sent then you will need to follow the return procedure below.

You may return most new, unopened items within 14 days of delivery for a full refund. If you would like to return an unwanted item you will need to send confirmation to us in writing (email or post) within 7 days of receipt. You will then need to return the item, as new and in original packaging within seven days of notification. The cost of returning an unwanted item is borne by the customer, this does not affect any goods that may be faulty.

Once the item is received and agreed in new condition a refund will be issued.